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Privacy Notice

Introduction

This policy sets out how The DP Advice Service Ltd uses personal information. Please note that the policy covers personal information that is collected through this website and personal information that may be processed when you engage one of the services we offer.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet and, where applicable, your login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

If you submit an enquiry to our website through the contact page we collect your name, address, email address and the content of your email (should that contain any personal information).

 

If you engage The DP Advice Service to provide one of our services to your organisation then we will collect such information as is required to provide that service. This includes contact name, organisation name, organisation address, contact email address, telephone number and any relevant payment information. Whilst we have access to the personal information that your organisation holds in

carrying out our service with you, we do not collect or process that information in any way. Please refer to the confidentiality clause in the terms and conditions of our agreement for further information on this.

How do we collect information?

As mentioned above we collect personal information that your supply through our website and or via email. We also collect personal information that you might provide in person on one of our scheduled visits. For further information about what information we collect please refer to the section above entitled ‘What type of information we collect.’

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

 

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

What is the legal basis for using your personal information?

We only collect and process personal data when it is provided by you in order to obtain our services. The legal basis for using your personal information is through your consent and for contractual purposes.

How do we store, use, share and disclose your personal information?

The DP Advice Service is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Please note that we are not currently using payment gateways offered by Wix.com.

 

Any personal information you provide on engaging our services will be stored on a secure network protected by password. Access to this information will be limited to the employees of The DP Advice Service.

 

Any personal information you provide via email, which should be limited to basic organisation details, will be stored in the secure email account for a limited period (as long as the email is required).

 

We will not share your personal information with anyone outside of our organisation.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

 

In accordance with data privacy regulations, we will inform you that we are using cookies on our site. You will note that you have to consent to the non-essential cookies when you log into our website.

 

We use cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify registered members (users who registered to your site).

  • To monitor and analyse the performance, operation and effectiveness of this platform.

  • To ensure our platform is secure and safe to use.

How can you withdraw your consent?

If you chose to cease engaging our services at any time then we will retain any information that we require to conclude our work/obligations under our contract but will then erase any personal information we held.

 

If you don’t want us to process your data anymore, please contact us at info@thedpadviceservice.co.uk and we will deal with this request. Please note that it may not be possible to cease processing your data if we are in the middle of providing our service and require the information to meet our obligations under our terms of agreement.

What are your rights?

Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to:

  • Object to the use of personal data if it would cause, or is causing, damage or distress

  • Prevent it being used to send direct marketing

  • Object to decisions being taken by automated means (by a computer or machine, rather than by a person)

  • In certain circumstances, have inaccurate personal data corrected, deleted or destroyed, or restrict processing

  • Claim compensation for damages caused by a breach of the data protection regulations

 

To exercise any of these rights, please contact our data protection officer by emailing info@thedpadviceservice.co.uk.

Complaints

We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance by emailing info@thedpadviceservice.co.uk.

 

Alternatively, you can make a complaint to the Information Commissioner’s Office:

 

  • Report a concern online at https://ico.org.uk/concerns/

  • Call 0303 123 1113

  • Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions regarding this policy

If you have any questions regarding this policy contact info@thedpadviceservice.co.uk...

Policy created September 2020

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